*{box-sizing:border-box}body{margin:0;font-family:-apple-system,PingFang SC,Microsoft YaHei,sans-serif}.panel{display:flex;flex-direction:column;gap:12px;padding:12px;min-height:100vh;background:#f5f6f7;color:#1f2329}.header{display:flex;justify-content:space-between;align-items:center}.title{font-size:16px;font-weight:600}.status{font-size:12px;color:#999}.status.ok{color:#1d9e75}.section{display:flex;flex-direction:column;gap:8px}.section h2{margin:0;font-size:13px;color:#666;font-weight:600}.card{background:#fff;border-radius:10px;padding:10px;display:flex;flex-direction:column;gap:8px}.customer{display:flex;align-items:center;gap:8px;font-size:13px}.avatar{width:28px;height:28px;border-radius:50%;background:#e1f5ee;color:#0f6e56;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:600}.cname{font-weight:500}.tag{font-size:11px;color:#888}.memhead{display:flex;align-items:center;justify-content:space-between;cursor:pointer}.memhead h2{margin:0}.chevron{color:#999;font-size:13px}.qa{border-left:3px solid #eee;padding-left:8px;display:flex;flex-direction:column;gap:4px}.qa .q{font-size:12px;color:#999}.qa .a{font-size:13px;line-height:1.5}.q{font-size:12px;color:#999}.a{font-size:14px;line-height:1.6;white-space:pre-wrap}.empty{font-size:13px;color:#bbb;padding:8px 0}textarea{width:100%;padding:8px;border:1px solid #ddd;border-radius:8px;font-size:14px;resize:vertical;font-family:inherit}.btn{padding:8px 12px;border:none;border-radius:8px;cursor:pointer;font-size:14px;background:#e5e6eb;color:#333}.btn.primary{background:#1d9e75;color:#fff}.btn:disabled{opacity:.5;cursor:not-allowed}.error{font-size:12px;color:#d85a30}